Report Abuse

ROLA IP has zero tolerance for network attacks, DDoS, spam, phishing, and copyright infringement carried out through its proxy infrastructure. With valid technical evidence, the security and compliance team will investigate and block malicious traffic within 24 hours.

Abuse Reporting Email[email protected]

Response TimeSLA: Review and containment within 24 hours

Prepare an Abuse Report

Provide specific network details and technical evidence. Source ports and precise timestamps help identify the relevant exit session.

1Report Category *

DDoS / Denial-of-Service AttacksTraffic floods, excessive connections, or service disruption.Malicious Scanning / Brute ForceUnauthorized port scanning, password guessing, or credential stuffing.Phishing / SpamBrand impersonation, phishing websites, or unsolicited bulk email.Copyright / Intellectual Property (DMCA)Unauthorized copying, piracy, or intellectual property infringement.Malware / C2 CommunicationsMalware distribution or botnet command-and-control traffic.Other Unauthorized AbuseAbusive scraping, payment fraud, or other prohibited activity.

2Network Details *

Reported IP Address (IPv4 or IPv6) *

Source Port

Affected Destination Port

Incident Time (UTC) *

Affected Service / Domain / URL

3Technical Evidence and Incident Details *

Detailed Description *0 / 2000

Access Logs / Email Headers

Redact unrelated personal information, passwords, and secret keys before including evidence.

Evidence Attachments (Up to 10 MB per file)Choose Files or drag them herePNG, JPG, TXT, LOG, PCAP, EML, PDF

Files stay on your device. Attach them manually when you send your email.

4Reporter Contact Information *

Reporter Role *

Name / Organization *

Work Email *

Phone / Instant Messaging (Optional)

I confirm that the IP addresses, timestamps, and evidence I provide are accurate and submitted in good faith. I understand that ROLA IP will use this information to investigate and respond to the report. *

Prepare your report below, then email it to the reporting address. This form does not send reports or upload files.

Our Abuse Response Process

Technical verification and a clear response process help protect the global network.

Receive and Record

The security team reviews the report and records the incident once the supporting information is received.

Correlate Technical Logs

Timestamps, source ports, and target addresses help match the reported traffic to the relevant network session.

Block and Restrict

Confirmed abuse may result in traffic blocking, access restrictions, or suspension under the applicable policies.

Provide an Update

The team contacts the reporter with the outcome where appropriate. Serious incidents may be referred to the competent authorities.

Frequently asked questions

Why are precise timestamps required for proxy abuse reports?

Proxy pool addresses can rotate frequently, and several sessions may share the same IP within a short period. Timestamps accurate to the second, the time zone, source port, and target address help match traffic to the correct session and avoid misidentification.

How long does a target-domain opt-out request take?

The security team normally completes an initial review within 24 hours of receiving complete information. Once verified, a blocking request is processed; activation depends on DNS caching, upstream policy synchronization, and configuration refreshes.

Will the reported customer see my personal information?

Report information is limited to the ROLA IP security and compliance teams, necessary technical reviewers, and legally authorized authorities. Identifying information is not disclosed to the reported customer without the reporter's consent.

Where can I appeal an account suspension?

Email [email protected] with your account identifier, the relevant IP, any existing case reference, and logs or a business explanation supporting legitimate use. The security team will review the appeal and reply through the original contact channel.